Return/Exchange Policy

Welcome to Sparx Smartphone's Exchange/Return Policy. We understand that preferences can change, and we're here to make sure you're satisfied with your purchase. Please read the following information to understand our exchange process and policies.

Eligibility for Exchanges/Returns:
If the product you receive is defective upon opening, you are entitled to an exchange/return within 24 hours of receiving it.
Make sure to make a proper video and share it with us on our WhatsApp (+923334136888).

Initiating an Exchanges/Returns:
If you wish to exchange/return a product, please contact our Customer Service team +923334136888 | +92 42 35452251-2

Exchange/Return Process:
  1. Contact Us: Reach out to our Customer Service team via phone or WhatsApp (+923334136888 | +92 42 35452251-2) to initiate the process.

  2. Packaging: Securely package the product along with all accessories, manuals and promotional items. Make sure to record a video while packing the product with all accessories and promotional items and sealing it in the flyer.

  3. Shipping: Ship the package to the address provided by our Customer Service team.

 4. Verification: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.

 5. Exchange/Return: If the product meets the criteria, we will process the exchange and ship the new product to you. In case of return, you will be refunded with the amount.
  • Exclusions:

    • Personalized, engraved, or modified products are not eligible for exchange.
    • Products with physical damage, water damage, or signs of misuse are not eligible for exchange.

    Shipping Charges:

    • For exchanges due to a defective product or an error on our part, we will cover the return shipping costs and ship the exchanged product to you free of charge.
    • For all other exchanges, you will be responsible for the return shipping charges.

    Additional Notes:

    • The availability of the desired exchange item is subject to stock availability.
    • We reserve the right to modify our Exchange Policy at any time without notice.


    Thank you for choosing Sparx Smartphone. We're committed to ensuring your satisfaction, and our Exchange Policy is designed to make the process as convenient as possible. If you have any questions or require further assistance, please don't hesitate to contact our Customer Support team.