Welcome to Sparx Smartphone's Exchange Policy. We understand that preferences can change, and we're here to make sure you're satisfied with your purchase. Please read the following information to understand our exchange process and policies.
Eligibility for Exchanges:
- Exchanges are available for products that are unused, in their original packaging, and in the same condition as when you received them.
Initiating an Exchange:
- If you wish to exchange a product, please contact our Customer Support team within UAN: +92 304 1114337 |UAN: 111-337-569 days from the date of delivery to initiate the exchange process.
- Contact Us: Reach out to our Customer Support team via phone, email, or live chat to initiate the exchange process.
- Return Authorization (RA) Number: Our team will provide you with a Return Authorization (RA) number along with instructions on how to proceed.
- Packaging: Securely package the product along with all accessories, manuals, promotional items, and a copy of the original purchase receipt.
- Shipping: Ship the package to the address provided by our Customer Support team.
- Verification: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria.
- Exchange: If the product meets the criteria, we will process the exchange and ship the new product to you.
- Personalized, engraved, or modified products are not eligible for exchange.
- Products with physical damage, water damage, or signs of misuse are not eligible for exchange.
- For exchanges due to a defective product or an error on our part, we will cover the return shipping costs and ship the exchanged product to you free of charge.
- For all other exchanges, you will be responsible for the return shipping charges.
- The availability of the desired exchange item is subject to stock availability.
- We reserve the right to modify our Exchange Policy at any time without notice.
Thank you for choosing Sparx Smartphone. We're committed to ensuring your satisfaction, and our Exchange Policy is designed to make the process as convenient as possible. If you have any questions or require further assistance, please don't hesitate to contact our Customer Support team.